FirstCare provides individualised support that is centred to our service users’ developmental needs. It provides short or long-term plans to increase service users’ life skills to meet their independence goals. FirstCare individual support is strength-based and is tailored to our service users living in the community and our supported accommodation. It is aimed at allowing self-determination of our service users to live fulfilling lives with the added support they need. FirstCare employees are passionate about providing quality support to our service users and are dedicated to supporting them access mainstream activities and community events. At FirstCare, we encourage the development of needed life skills to assist our service users to work towards their identified goals and to participate fully and to be valued and active members of the community.

FirstCare has a support team that provides our service users with daily tasks that they are unable to complete independently, or skills they want to learn to complete their daily tasks.

Our individualised support team can assist with the following:

  • Daily tasks such as managing household routines (shopping, cleaning, laundry)
  • Personal care (bathing, grooming, dressing)
  • General self-care (meal preparation, assistance at feeding time, monitoring of medication)
  • Assisting with decision-making and problem-solving
  • Transportation to community resources (shops, Centrelink, banks,
    recreational facilities etc.)
  • Transportation to medical and allied services (general health care, dental care, podiatrists, psychologists, social workers etc.)
  • Transportation to recreational activities provided in the community
  • Assist with the management of emotions and behaviours and skills in coping with stressful situations.

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    A strong emphasis of our individualised support services is in creating a supportive, safe and positive outcome for our service users, aimed at providing productive learning opportunities from which they can develop their life skills.