FirstCare Support Coordination partners work in consultation with our service users, and we offer a unique person-centred approach which places the person at the centre of decision making and enables them the flexibility to navigate their goals and aspirations, promoting positive and meaningful experiences; also connecting them to a range of service providers based on individual needs and goals.

Will I be eligible for Support Coordination?

Not every participant is eligible for Support Coordination, but participants can ask for it in their NDIS plan meetings.

Which NDIS funding I use to access these supports?

To access our support coordination services, you must be an NDIS participant and have approval for funding in the following area.
Coordination of Supports (Capacity Building)

Support Coordination will support you to:

  • Be more informed about how your NDIS funds can be used across NDIS registered and mainstream support services
  • Navigate the NDIS marketplace and connect with disability and allied health service providers as well as mainstream organisations
  • Build the capacity to exercise choice and control to live the life you want
  • Provide support in the event of a CRISIS or change of circumstances
  • Identify housing solutions for shared independent living if your housing needs change
  • Assist you to register and use the myGov website and the NDIS Participant Portal
  • Assist you in finding the best way to spend your funds so that you can achieve your NDIS goals

    • We are here to support you

    FirstCare’s Support Coordination team works with you to:

  • Identify and present a range of suitable options for you in the NDIS marketplace
  • Source quotes and coordinate Service Agreements with service providers of your choice
  • Monitor your NDIS plan to ensure your NDIS funds used effectively
  • Liaise with your service providers to ensure services are being delivered as agreed and assist in resolving service issues if they arise
  • Provide the NDIA with progress reports and prepare for your plan review meetings
  • Support your interactions with other government services systems, in particular, health, child protection, mental health and justice etc.

    • {Play}